Lyrebird Arts Council Inc.
Ph: (Rod) 0408 039 251 or (Colin) 0419 302 851
If you are contacting us about ticketing, here’s a few handy notes that may help. As always, if you still have a question, get in touch.
YOU CAN’T GET TICKETS:
If a show sells out, Oztix automatically enables wait listing. If you wish, you can enter your email address in the Oztix wait list screen, and if additional tickets become available, Oztix will email you to let you know. Naturally, wait listing doesn’t guarantee tickets will become available, but surely helps if they do!
YOU’VE GOT YOUR TICKETS BUT CAN’T GET TO THE SHOW:
We understand life happens, and that you may not be able to get to a show you’ve bought tickets for. Oztix has helped take out the stress for us if that were to happen. Here’s how it’s done (hopefully you’ll never need it!):
Requesting a Refund
Oztix has partnered with BookingProtect to administer any ticket refund requests.
When you are purchasing the ticket, in the Refund Protection section of the Oztix screen you’ll have the choice to select ‘Yes, please protect my tickets’ or ‘No, thank you. I understand my booking is non-refundable’.
If you select ‘Yes’, the ticket protection fee is added to the total. (In this section of the Oztix screen is also info that Booking Refund Protection provides the refund, including a link to the T&Cs doc summarising all the scenarios where refund protection is applicable).
If you need to refund your ticket (and you selected ‘Yes, please protect my tickets’ when you bought it), the refund process is done at https://bookingprotect.com. Just follow their prompts to do the refund request. You’ll have 45 days from the show date to claim the refund. Here also is the link to their T&Cs doc (https://documents.bookingprotect.com/OZT/u/TKT/eng/Termsandconditionsv3.pdf)
Needless to say, if you selected ‘No, thank you. I understand my booking is non-refundable’ then a refund can’t be obtained.
Reselling a ticket
Oztix has partnered with Tixel to administer any ticket resales.
If you are unable to attend, and can’t get a refund, you can arrange to resell your ticket using Tixel. The Tixel process is designed to prevent scalping and fraud. The process includes that you can nominate your own resale price, however it’s capped at 10% above the original purchase price. Also, you only get paid if the resale ticket is actually sold. They also have other anti-fraud tech behind the scenes.
If you need to resell your ticket, that process is done at https://tixel.com/sell/Oztix. (You will need a PDF of your ticket to do the resale process. If your original ticket delivery was by email or SMS, use that PDF for the resale process. If your ticket delivery was by registered post, reach out to us or Oztix Support (email: firstname.lastname@example.org ) to request the PDF be emailed to you). With your ticket PDF at hand, just follow the Tixel prompts to do the resale request.
We would discourage using any other ticket reseller given the unknown validity and fraud risk.
THE SHOW IS RESCHEDULED OR CANCELLED:
Hopefully those days are finally behind us, but if the worst were to occur here’s what will happen:
If a show is rescheduled, Oztix will advise all ticket purchasers of the new date and that tickets are automatically valid for the new date. (They also send out a show reminder email 48hrs before the new show date. In that reminder email, the tickets will reflect the new show date).
If you can make the new date, you’re all sorted. There’s nothing you need to do (except enjoy the show!)
If you can’t make the new date you’ll be able to obtain a refund on your tickets. The instructions & links for obtaining a refund will be in the reschedule advice email. You’ll have 14 days from the date of that email to request the refund.
If a show is cancelled, Oztix will automatically provide a full refund to all ticket purchasers.
Be among the first to be notified of upcoming events.
Membership is free. Being a member means you are included in our membership mailing list, and first to be notified of new upcoming shows.
PRIVACY AND MEMBER CONTACT DETAILS
We send out newsletters as required (usually monthly), to announce new shows and remind about upcoming shows.
Your contact details are used for one purpose only, to let you know about our shows.
Membership is ongoing unless you wish to cease receiving our newsletters. Ceasing membership is done by using the ‘Unsubscribe’ link in our newsletter, or by sending us an email.
Once you’re on our membership mailing list, ensure to keep your email address up to date. To update, use the ‘Update your preferences’ link in the newsletter, or send us an email.
If you’re already a member and haven’t received a newsletter in a while, get in touch to ensure your details are up to date.
BECOME A MEMBER
To become a member, please fill out and submit the following form;